Please include the below information when reporting bugs or issues in the game
- How did the error manifest itself?
For example, error message, connection lost, etc.- Date and time - When did the problem occur?
Please state here the exact date and time when the error occurred.- What did you do last?
Please briefly describe your activities in the game.- Did the problem occur more than once?
Can it be reproduced?- Have you already done the first steps?
Please have a look at this topic: Help with Game, Connection Problems
The first steps often fix errors. Did you check if the error still occurred afterward?- Have you cleared your cache and cookies?
How to clear cache and cookies can be found here.- Can you take a screenshot of it?
(If possible) A screenshot is very helpful and supports your message. If you can take a screenshot, you can simply upload it via the forum as an attachment.- Which operating system do you use?
Windows 8, Windows 10, Mac OS, Linux, etc.- Internet provider / Internet speed
Cable 4–15 Mbps, Satellite 512 Kbps–1.5 Mbps, Mobile (Cellular) Broadband 3 Mbps–6 Mbps (4G), etc.- Internet access
(LAN/WLAN/UMTS)- Please attach Screenshots of the Dev Console. Please send Screenshots of the "Inspector" tab AND the "Console" tab.
(Press F12 in the browser while you experience the error)- Which browser AND browser version are you using?
You can find the exact version of your browser as follows:
- Firefox.
Menu: Help > About Mozilla Firefox- Internet Explorer
Menu: "?" > "About"- Google Chrome.
Toolbar: "Wrench icon" > "About Google Chrome".- Safari
Menu: "Safari" > "About Safari".
Also, kindly add reproduction steps, and feel free to add any details you find relevant.
